IT Service Desk
Information Technology
IT Service Desk page with contact info, ServiceNow announcement, service cards, and hours of operation
IT Service Desk
Your single point of contact for student-focused technical support and classroom technology assistance at Medgar Evers College.
(718) 270-5191
Mon–Thu 8AM–8PM (see bottom for full schedule)
On-site and remote support
via ServiceNow portal
Core Technology Services
Email Support
Assistance with accessing institutional Microsoft 365 mailboxes, inbox synchronization, password resets, and mobile device mail configuration.
CUNYfirst Activation
Guidance for new students and staff activating CUNYfirst accounts, retrieving EMPLIDs, and troubleshooting access permissions.
MFA Setup
Configure Multi-Factor Authentication via Microsoft Authenticator app or SMS verification to secure your university login applications.
Campus Printing
Support for wireless print release stations, quota allocation, print drivers, and printer connectivity across computer labs and libraries.
Wi-Fi & Network
Instructions and onboarding support for securely connecting smartphones, laptops, and tablets to the high-speed campus Wi-Fi network.
Classroom Technology
Onsite assistance for instructors with smart podiums, AV projectors, hybrid teaching hardware, and classroom display setups.
Get in touch
- Phone
(718) 270-5191 - Online portal
Go to the ServiceNow portal to submit a ticket - Support type
On-site and remote - Location
Medgar Evers College, Brooklyn, NY RM 2014
Hours of operation
- Monday – Thursday
8:00 AM – 8:00 PM - Friday
8:00 AM – 6:00 PM - Saturday
8:00 AM – 4:00 PM - Sunday
Closed
*Hours can change during holidays and school breaks. Check back here for the latest times.