IT Service Desk
System Alert: Freshdesk is Transitioning to ServiceNow
To better serve our campus community, we are preparing to migrate our IT support systems from Freshdesk to ServiceNow.
ServiceNow will become your centralized hub for submitting IT requests, reporting technical issues, and accessing system support. This upgrade represents a major step forward in making our technical services faster, more transparent, and easier to navigate.
What this means for you:
- Active Tickets: For now, please continue to submit and track your issues through Freshdesk.
- Data Migration: We are working behind the scenes to ensure a seamless transition of all critical support channels.
Keep an eye on your inbox for our official go-live dates. Thank you for your support as we upgrade our systems!
The IT Service Desk is the single point of contact for students, faculty, and staff to report technical problems with software, network connectivity, hardware, and applications. The IT Service Desk supports users in making the best use of the technology available to them for student productivity or business functions.
To report an issue or receive assistance, contact the IT Service Desk via our online ticketing system, or by phone at 718-270-6262 for phone, email, onsite, and remote support.
Need Technical Help?
Open a Service Desk Ticket
Medgar Evers College | IT Service Desk
(718) 270-6262
helpit@mec.cuny.edu
Hours of Operation
Mon – Thu: 8AM – 8PM
Friday: 8AM – 6PM
Saturday: 8AM – 4PM