Customer Service Initiative

	The Medgar Way

Medgar Evers College is dedicated to providing excellent customer service and focused on satisfying their needs.  Our customers include: students, faculty, staff and the wider community. To this end, the college strives to ensure that everyone is pleased with our service.  Our staff has pledged to provide:

• Accountability: We are responsible for our actions toward others and accept our individual and team responsibilities in meeting our commitments. We take responsibility for our performance in all decisions and actions.


• Commitment: We are dedicated to delivering exceptional services and initiatives that have an impact on lives within and outside of the college community. We will settle for nothing short of remarkable service to our students, faculty, staff and the wider community.


• Courtesy: We treat all our customers with civility and respect and remain sensitive to their rights, expectations and responsibilities.


• Excellence: We strive to be the best in everything we do. We are dedicated to satisfying our customer needs and honoring all commitments we have made.


• Professionalism: At all times we act with integrity and take ownership in all that we do and say. We will perform our duties with skill, care and diligence and provide our customers with advice and service in a consistent and professional manner.


• Reliability:  We pride ourselves on being dependable and consistent in all areas of customer service.


• Respect: We are committed to treating everyone with high regard, sensitivity, dignity, equality and trust by recognizing the importance of diversity.