Service Desk

*Please note that Academic Computing and Service desk will be open from 9am-6pm. We will be closed this weekend as there are no classes.

The IT Service Desk is the Single Point of Contact (SPOC) for IT services. It provides services to students, faculty, and staff. Our goal is to provide improved customer service and better communications between our users and IT staff. The IT Service Desk handles service requests to handle problems related to E-mail, CUNY Portal, CUNYfirst, Printing, and Wi-Fi accounts.

Student Technology Lounge

A state of the art modern collaborative student space, located in C-212, which provides access to PCs, printing services, power outlets and Wi-Fi to use with your own personal device. Funded through Student Technology Fee.

Supported Technology

Faculty & Staff E-mail: Exchange is a popular Microsoft messaging system that includes a mail server an e-mail program (e-mail client). The Exchange server is often used in conjunction with Microsoft Outlook to take advantage of Outlook’s collaborative features, such as the ability to share calendars and contact lists.

Student E-mail (Office 365): Through a CUNY-wide partnership with Microsoft, we are offering students a state of the art email and communications suite. This integrated platform provides you with the ability to email, maintain and share calendar, chat, and much more. In addition to One Drive and Office Online, formerly known as “Office Web Apps”, registered students are eligible to download up to 5 simultaneous copies of the Microsoft Office suite which includes the following applications: Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Lync, and InfoPath. This service is accessed through www.mec.cuny.edu by clicking the “Email” link and selecting the “Students” tab.

Each student is assigned an Office 365 email account and a temporary password at the beginning of his or her first semester. It is this account that provides access to all these resources. Check them out and Stay connected!

CUNYfirst which stands for Fully Integrated Resources and Services Tool is an online system supporting the college’s business processes. As a MEC student you will need to access this system to search for classes, register, swap courses, view your financial aid package, pay your bill, view your transcript, apply for graduation and much more. Don’t delay –claim your CUNYfirst account now by visiting https://home.cunyfirst.cuny.edu.

Wi-Fi access: MEC is a wireless enabled campus. Any student with a MEC account is eligible to access the MEC wireless network, which brings flexibility, and mobility to your computing needs. This service is partially funded through Student Technology Fees.

Printing Services: Each semester, registered students are eligible to receive a printing allowance of $30/300 pages or $15/150 pages for full-time and part-time students respectively.  This allowance can be used at our labs and library. This service is accessed using your MEC account which is assigned to you at the beginning of your first semester.

This service is partially funded through Student Technology Fees.

My MEC Account: Each student is assigned a MEC account and a temporary password at the beginning of his or her first semester. It is this account that provides access to technology resources such as Wi-FI, etc.

CUNY Portal: A gateway to all things, CUNY: college websites, information about applying to CUNY discounts at the eMall, registering for classes, events, campus directories, etc. The CUNY portal makes it easier and faster to find what you need. The application applications are accessed through the CUNY Portal

  • Application for Admission: Apply to a CUNY college
  • Blackboard: CUNY’s online Learning Management System and distance learning platform
  • CUNY Alert: Receive text messages, email and/or voice alerts of emergencies and weather-related closings at MEC. Sign up for CUNY Alert
  • CUNY eMall: CUNY students can take advantage of CUNY eMall discounts on computers, software, office supplies, and clothing, just to name a few
  • Student Advisement Degree Audit (DegreeWorks): a web-based degree audit program and academic advising tool designed to help students easily review their progress toward their degrees. DegreeWorks re-organizes your transcript chronologically and categorically, easily identifying courses you have completed and what courses you still need in order to fulfill your degree requirements.
  • ePermit: The online permit process for taking courses at other CUNY Colleges.

Microsoft Office Suite 2013:

  • Access
  • Excel
  • Word
  • PowerPoint