Pharaoh Print Services - Frequently Asked Questions

PRINTING FOR STUDENTS

Pharos Print Services Locations
Library – 1650 Bedford Avenue – 1st Floor
Academic Computing Labs – 1650 Bedford – 2nd floor

Coming Soon:
Quiet Lounge: 1150 Carroll Street – 1st Floor
IT Tech Lounge: 1150 Carroll Street – 2nd Floor

 
MANAGED COPY AND PRINT SERVICES
What is Pharos Printing Services?
Pharos Print Service is the copy and print management system of Medgar Evers College. It is now operational in the Library, and Academic Computing in the Bedford Building. It will soon be functional in the Carroll Street Tech and Quiet Lounge and Academic Building 1 Computing Labs as well.

Why is Medgar Evers College charging for printing? By implementing the Pharos Print Services system, the College will reduce consumable cost and paper waste, and increase environmental awareness and conservation efforts on campus. By asking people to “stop and think” before they print, the money previously used to support “free” printing in the Library and the Academic Computing Labs can be redirected to upgrade and enhance technology and services in those areas.
Why is Medgar Evers College charging for printing?
By implementing our new Pharos Print Services system, the College will reduce consumable cost and paper waste, and increase environmental awareness and conservation efforts on campus. By asking people to “stop and think” before they print, the money previously used to support “free” printing in the Library and the Academic Computing Labs can be redirected to upgrade and enhance technology and services in those areas.
 

PRINTING

How much does printing and copying cost?
Black and white prints and copies will cost $.10 cents per page in the Library, AB 1 and the Academic Computing Labs. Colored copies and print jobs will cost $.30 cents per page in the Library. Print jobs are sent to the Print Release Stations in those locations.
How do I pay for printing and copying?
The Pharos Print Service payment kiosks are located in the Library, and the Academic Computing Labs.

Using the kiosk you can add money to cover the cost of making copies. Initially, printed pages will be deducted from your free balance. Free balance can only be used for printing. Free balance cannot be used for making copies. After your printing free balance has been expended, you will have to add money to your account at any of the payment kiosks. Your real balance will be charged until your free balance is replenished the following semester.
How do I print? What is a Print Release Station?
A Print Release Station allows students and guests to release print jobs. In many situations, a release station is a dedicated PC terminal located next to the printers.
Where are the Print Release Stations?
The Library, and Academic Computing Labs in the Bedford Building, AB 1 Computing Labs will have Print Release Stations. Carroll Street will also have Print Release Stations.
Which computers will work with the College’s Pharos Print and Copy System for printing?
Pharos Print Services system is ready for use at the open Computer Lab located in the Bedford Building, Room 2012, and on open computers in our Library and in AB1.
Are there any restrictions on what or how much I can print?
No, as long as you have enough money in your account to cover the job. Some computers on campus might not have all the software needed to print a particular format of file. You might need to go back to the lab in which a file was created in order to print it out. You also might find that some Web pages won’t let you print them for copyright reasons or don’t print the way you might expect them to. These are not printing restrictions. Ask the lab assistants or Library staff for help.
Is there color printing and duplex (back-to-back) printing?
At this time, color and duplex printing is being offered.
Can I print legal or other sized print jobs?
No. All print jobs will be on standard 8 1/2" x 11" paper.
Where do I pick up my print job?
When you release the print job, the bottom of the Print Release Station screen will tell you exactly which printer is printing your job.
How long will my print job stay in the queue?
Eight (8) hours. After that time, the print job will be automatically deleted.
Why do some print jobs take so long to print out?
Large files may take longer to print. Documents loaded with graphics and Adobe Acrobat or Microsoft PowerPoint documents may take more time. MEC Managed Copy and Print Service
ACCOUNTS/MEC I.D. CARDS Where are Pharos Print Service Payment kiosks located?
Pharos and Print Service payment kiosks machines are located in the Library, in room 2012 of the Academic Computing labs and in the Library.
 

MEC MANAGED COPY AND PRINT SERVICE ACCOUNTS/MEC I.D. CARDS

How do I check the balance in my account?
Online at the Print Services website you can view your balance after logging in.
I’m not a student and I don’t have MEC I.D. Card. How can I get a MEC Guest account to print and copy?
You can create a Guest account at the Print Services websites.
 

PRINTING-RELATED PROBLEMS

The printer is out of toner/paper. What do I do?
The staff at the Circulation Desk can add toner or paper to the printers. In the computer labs, lab assistants will be on duty and will add toner and paper to the printers.
What happens if I make a mistake? Will I be charged?
If you mistakenly print the wrong document or if your document is formatted incorrectly, you will still be charged. It is your responsibility to check your document before you release it to the printer. If a print job is damaged or smudged during printing due to a mechanical problem with the printer or a problem with the print software, bring the problem to the attention of the lab assistant or a Circulation Desk staff member. They will reprint the job for you at no cost.
What if the printer causes a problem with my print job (low toner, paper jam, smeared printing)? Can I get a refund?
Bring the problem to the attention of the lab assistant or a Circulation Desk staff member. They will reprint the job for you at no cost.
I just sent a print job to a Print Release Station and now I don’t want it. What should I do?
You don't have to do anything. Print jobs that aren’t released are deleted automatically from the queue after eight (8) hours.
I just sent a print job to the printer and now I don’t want it. What should I do?
Once print jobs have been released from the Print Release Station, the amount of the print job is deducted from your account and printed.
What does it mean if I get a "Balance Temporarily Unavailable" alert at a Print Release Station?
This means that access to your MEC account information is currently offline. Alert a lab assistant or a Circulation Desk staff member.
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Medgar Evers College
1650 Bedford Avenue Brooklyn, NY 11225
718.270.4900

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