Frequently Asked Questions

MANAGED COPY AND PRINT SERVICES


  1. What is Managed Copy and Print Services?
  2. Why is Medgar Evers College charging for printing?

PRINTING

  1. How much does printing and copying cost?
  2. How do I pay for printing and copying?
  3. How do I print?
  4. What is a Print Release Station?
  5. Which computers will work with the College’s new Managed Copy and Print System for printing?
  6. Are there any restrictions on what or how much I can print?
  7. Is there color printing and duplex printing?
  8. Can I print legal or other sized print jobs?
  9. Where do I pick up my print job?
  10. How long will my print job stay in the queue?
  11. Why do some print jobs take long to print out?

MEC Managed Copy and Print Service ACCOUNTS/MEC I.D. CARDS

  1. Where are MEC Managed Copy and Print Service Payment kiosks located?
  2. How do I check the balance in my account?
  3. What if I lose or forget my card? Are there other options?
  4. I’m not a student and I don’t have a MEC I.D. card. How can I get an MEC Guest account to print and copy?

PRINTING-RELATED PROBLEMS

  1. What do I do if the printer is out of toner or paper?
  2. What happens if I make a mistake? Will I be charged?
  3. What if the printer causes a problem with my print job (low toner, paper jam, smeared printing, etc.)? Can I get a refund?
  4. I just sent a print job to a Print Release Station and now I don’t want it. What should I do?
  5. I just sent a print job to the printer and now I don’t want it. What should I do?
  6. What does it mean if I get a “Balance Temporarily Unavailable” alert at a Print Release Station?

MANAGED COPY AND PRINT SERVICES

What is Managed Copy and Printing Services?

OCS Managed Copy and Print Service is the copy and print management system of Medgar Evers College. It is now operational in the Carroll Street Library on the 4th floor, in the Bedford and Academic Building 1 Computing Labs as well.

Why is Medgar Evers College charging for printing? By implementing the Managed Copy and Print Services system, the College will reduce consumable cost and paper waste, and increase environmental awareness and conservation efforts on campus. By asking people to “stop and think” before they print, the money previously used to support “free” printing in the Library and the Academic Computing Labs can be redirected to upgrade and enhance technology and services in those areas.

PRINTING FOR STUDENTS

Managed Copy and Print Services Locations
Library – 1150 Carroll Street – 4th Floor
Academic Computing Labs – 1650 Bedford – 2nd floor
Academic Building 1 (AB1) – 1638 Bedford – C –Level

By implementing our new Managed Copy and Print Services system, the College will reduce consumable cost and paper waste, and increase environmental awareness and
conservation efforts on campus. By asking people to “stop and think” before they print, the money previously used to support “free” printing in the Library and the Academic Computing Labs can be redirected to upgrade and enhance technology and services in those areas.

PRINTING

How much does printing and copying cost?

Black and white prints and copies will cost $.10 cents per page in the Library, AB 1 and the Academic Computing Labs. Print jobs are sent to the Print Release Stations in those locations.
At the MEC Managed Copy and Print Service payment kiosks are located in the Library, Academic Computing Labs and in AB1
Using the kiosk you can activate your account. You can also change your password when you first log-on to the system. Add money to cover the cost of making copies. Initially, printed pages will be deducted from your free balance. Free balance can only be used for printing. Free balance cannot be used for making copies. After your printing free balance has been expended, you will have to add money to your account at any of the payment kiosks. Your real balance will be charged until your free balance is replenished the following semester.
A Print Release Station allows students and guests to release print jobs. In many situations, a release station is a dedicated PC terminal located next to the printers.
The Carroll Street Library, AB 1 Computing Labs on C Level and the Bedford Academic Computing Labs will have Print Release Stations.

Which computers will work with the College’s Managed Print and Copy System for printing?

Managed Print and Copy Services system is ready for use at the open Computer Lab located in the Bedford Building, Room 2012, and on open computers in our Library and in AB1.
No, as long as you have enough money in your account to cover the job. Some computers on campus might not have all the software needed to print a particular format of file. You might need to go back to the lab in which a file was created in order to print it out. You also might find that some Web pages won’t let you print them for copyright reasons or don’t print the way you might expect them to. These are not printing restrictions. Ask the lab assistants or Library staff for help.
At this time, neither color nor duplex printing is being offered.
No. All print jobs will be on standard 8 1/2" x 11" paper.
When you release the print job, the bottom of the Print Release Station screen will tell you exactly which printer is printing your job.
Two (2) hours. After that time, the print job will be automatically deleted.

Why do some print jobs take so long to print out?

Large files may take longer to print. Documents loaded with graphics and Adobe Acrobat or Microsoft PowerPoint documents may take more time. MEC Managed Copy and Print Service
MEC Managed Copy and Print Service payment kiosks machines are located in the Library, in room 2012 of the Academic Computing labs and in the Bedford Lobby next to the ATM machine, in the AB1 Lobby and on C-level in AB1.
At the MEC Managed Copy and Print Service payment kiosk, you can either swipe your I.D. card, or enter your user name and password and the kiosk will display your balance. At a Print Release Station, you will see the balance of your card when you swipe the card and select a print job.
If you lose your MEC I.D. card, you must contact the MEC Public Safety Office in AB1 immediately. Without your I.D. card, to release a print job in the Student Computer Labs, using your MEC Managed Copy and Print Service account is the only option. You may release a print or copy job in the Library using your MEC Managed Copy and Print Service account instead of your I.D. card.
Non-students may only print in Library. You can create a Guest account at the payment kiosk.

The staff at the Circulation Desk can add toner or paper to the printers. In the computer labs, lab assistants will be on duty and will add toner and paper to the printers.
If you mistakenly print the wrong document or if your document is formatted incorrectly, you will still be charged. It is your responsibility to check your document before you release it to the printer. If a print job is damaged or smudged during printing due to a mechanical problem with the printer or a problem with the print software, bring the problem to the attention of the lab assistant or a Circulation Desk staff member. They will reprint the job for you at no cost.

What if the printer causes a problem with my print job (low toner, paper jam, smeared printing)? Can I get a refund?

Bring the problem to the attention of the lab assistant or a Circulation Desk staff member. They will reprint the job for you at no cost.

I just sent a print job to a Print Release Station and now I don’t want it. What should I do?

You don't have to do anything. Print jobs that aren’t released are deleted automatically from the queue after two (2) hours.
Once print jobs have been released from the Print Release Station, the amount of the print job is deducted from your account and printed.
This means that access to your MEC account information is currently offline. Alert a lab assistant or a Circulation Desk staff member.